1. What are the setup and transaction costs?

Yes, software and hardware come at a cost, but pay close attention to the fees. Each POS system charges processing fees for in-person and online transactions. Put some thought into how much of each sale is going toward your system.

2. What are your hardware needs?

In addition to looking at the design and durability of your machines, make sure to think about the variety of hardware your services-based business needs to operate effectively. Does the system offer POS terminals, credit card readers, contactless options, and touch screens? Can you take mobile payments chair-side or at job sites for work on-the-go?

3. How will it support your business now, and as it grows?

Think of everything that running your business requires; then, ask if your POS software can help. Can it schedule appointments, track employee schedules, and generate cash-flow reports? The best tools for your business work as an extension of you, making your daily tasks easier.

4. How easy is it to learn and use?

You have a job. You don’t want to be a full-time POS-system troubleshooting expert. How easy is it to learn how to use the system? Does it help you be more efficient, or does it complicate things even more? Is it built to work even if the Wi-Fi fails?

5. What type of payment methods do your customers prefer?

It’s often called a Point of Sale, but it’s really a Point of Taking Payments. How many different types of payment can your system accept? Can it take cash, debit, and credit cards? What about mobile-wallet payments? How about sending invoices and taking payments online?

6. Will it keep your business and customer data safe?

Your POS system doesn’t just protect your data, it also protects your customers’ personal information. Look for systems with reliable end-to-end encryption, integrated EMV chip sensors, and biometric security.

7. Do you need a cloud-based system?

If your system operates within the cloud, you can streamline and automate managerial tasks, install updates with ease, and access your data on any secure web or mobile platform, no matter where your work takes you.

8. Can you access the right data, quickly?

Quick, immediate access to your data can empower you to make critical business decisions in real time. A system that offers insights and analysis into that data can help you plan and execute effective growth strategies for your business.

9. Can you get help if you need it?

Your POS system — just like your business — should have a human component. Make sure that you’ll have live advice and support from a real person — whether you’re troubleshooting a problem or figuring out how to get the most from your equipment.